Customer Service Representative Salary in Massachusetts
Massachusetts · Updated 2025 · Adjusted for local cost of living
Customer Service Representative Salary by Experience Level in Massachusetts
| Experience | P10 | P25 | Median | P75 | P90 |
|---|---|---|---|---|---|
Entry Level 0–2 years | $36K | $41K | $48,640 | $59K | $72K |
Mid Level 3–5 years | $46K | $55K | $66,560 | $81K | $97K |
Senior Level 6–9 years | $59K | $72K | $87,040 | $105K | $125K |
Lead / Principal 10–14 years | $74K | $90K | $108,800 | $131K | $156K |
Director / Executive 15+ years | $96K | $118K | $143,360 | $174K | $211K |
All figures are annual base salary in USD, adjusted for Massachusetts cost of living (×1.28 vs national average). Source: BLS OES 2024, LinkedIn Salary Insights, Glassdoor.
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